If the import process is not complete, make sure to properly Prepare MS Word Document for Import. It needs to have a title and use headings correctly as a minimum.

If Paligo's Word import process completes successfully but the import folders contain no topics, or some topics are missing, it is likely due to incorrect formatting.

Make sure that your Word document has a title and uses headings correctly, as described in Prepare MS Word Document for Import.

If you prepare your MS Word document correctly, the import should create a topic for each section of content that has a heading. If you continue to experience problems, contact customer support for help.

If you imported a table from MS Word and the table extends beyond the boundaries of the Paligo editor, this is due to the table being too wide. You can still edit it in Paligo - use the scroll bar at the bottom of the Paligo editor to scroll horizontally to the additional cells.

For HTML outputs, Paligo will add a scrollbar feature to the web page so that your readers can scroll to cells beyond the display area.

For PDF outputs, the table will go off the edge of the page. For this reason, you should consider setting the table to display as landscape rather than portrait, see Rotate a Table (PDF). You may also need to redesign the table if it is too large for the page size, for example, you may need to create several smaller tables instead.

In MS Word, there are two ways to add content between steps:

If you import MS Word content into Paligo, lists with inline content will usually import correctly. With some imports, the Shift and Enter can sometimes be interpreted as the literallayout element instead of a regular para element.

If you import MS Word content with lists that use Continue numbering, Paligo creates one list. It ignores the "two lists made to look like one" structure. The content between list items is nested inside the list item, like this:

1. List item 1
2. List item 2
3. List item 3
   Content between steps
4. List item 4.
5. List item 5.

If your lists in MS Word use a soft return (shift + enter) to place content on the next line, it will be imported into Paligo inside a literallayout element. You can see it in the Paligo editor as there is a shaded box around the content and, if you select it, you can see the literallayout element in the Element Structure Menu.

While this is valid, it is not the way text and images are usually added to a list item in Paligo.

The more commonly used structure for this content is:

<orderedlist>
    <listitem>
      <para>This is step one.</para>
      <para>In MS Word, this line was created by using a soft return at the end of the previous line.</para>
    </listitem>
    <listitem>
      <para>This is step two.</para>
    </listitem>
  </orderedlist>

So the difference is that the extra line of text in the step is inside an additional para element rather than a literallayout element. If the content in the list was an image, it would be inside a mediaobject structure instead. But in both cases, they should be inside the list item.

To correct your content you can either:

Paligo imports Microsoft Word number lists as ordered lists. If you want them to be imported as procedures, it may be possible to do that as a customization project (there is usually a fee for customization projects). Please contact customer support for details.

The Paligo editor always shows tables as portrait. For HTML outputs, wide tables are given a scroll bar so that users can access all of the data in the table. For PDF outputs, you can set them to display in landscape mode instead, see Rotate a Table (PDF).