You can import your Zendesk articles directly into Paligo. As part of the import, Paligo creates new topics to match your articles. You can then map the topics back to the articles, so that you can make updates in Paligo and publish the changes to Zendesk.
You can import content directly from your Zendesk Guide help center into Paligo if you have this in your plan. When you import, Paligo will analyze the Zendesk sections and articles and create matching versions in Paligo. Those versions are marked up to be structured content, using Paligo XML.
But it's important to understand that when you do an import, there is no connection between your Zendesk content and the matching content in Paligo. After the import, the Zendesk articles and their matching Paligo topics exist as separate content. To be able to edit the Paligo topics and get the changes to appear in the matching Zendesk articles, you need to establish relationships between the topics and the articles. This is called "mapping" and you can set it up by using Paligo's Zendesk Preflight feature.
Note
The Paligo import does not support the Zendesk enterprise multi-section architecture. Please contact customer support for advice if you need to import multi-section architecture.
Note
You cannot update topics in Zendesk and then use import to update the same topics in Paligo. If try to do this, the import will create an entirely new publication and topics. The import feature is only for migrating content from Zendesk to Paligo.
To import from Zendesk:
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