The prerequisites for importing from Zendesk are:

• You need to have a plan that includes Zendesk integration.

• The Zendesk integration must be set up, and the default category will be used for importing content.

  To find out about setting up the integration, see Connect Paligo to Zendesk.

• If you have the Zendesk multibrand feature, put the Zendesk account you want to import from at the top of the multibrand list. Paligo will import from the first account in the multibrand list. To change the order in the list, see Connect Paligo to Zendesk.