You can import content directly from Zendesk into Paligo. When you import, Paligo gets the content from your articles and adds it to new, automatically generated topics. But there is no relationship between the imported content and the articles at this stage. The import only creates a Paligo version of your Zendesk articles.

To use the imported topics for publishing updates back into Zendesk, you need to Customize Paligo-to-Zendesk Mapping. You do that by using the Preflight settings, which are designed for "mapping" topics to articles. You create the relationship by Map Imported Content to Zendesk Articles.