If you have IP restrictions enabled in Zendesk, you need to set Paligo to use a static IP address (via a gateway). Then, in Zendesk, you can allowlist Paligo's IP address so that it can publish to Zendesk.
In Paligo, enable the Use the Paligo provided gateway when connecting to Zendesk option.
You will need to allowlist the IP address 34.249.89.180 in Zendesk. Paligo can then publish to Zendesk even when "IP restrictions" is enabled in Zendesk.
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