Before you can publish from Paligo to Zendesk you need to have:
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A Zendesk account that has access to the "Managed By" feature, also known as user permissions.
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One or more categories in Zendesk.
To learn about Zendesk categories, see the official Zendesk documentation.
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A Paligo publication that is organized so that it can be published using a Zendesk multi-section, single-section, or enterprise layout, see Zendesk Layouts.
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Set Paligo to connect to Zendesk (see Connect Paligo to Zendesk ).
Tip
We recommend that you set up a trial account or a draft category in Zendesk. This will allow you to test your Paligo-to-Zendesk publications without making the content visible to your customers. When you know everything is working as you want it to, you can start publishing to your live help desk knowledge base.
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