Paligo can publish directly to Zendesk, so you can use Paligo's powerful authoring features to create content, while still using your Zendesk help center to support customers.
To publish from Paligo to Zendesk:
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Make the necessary preparations, see Preparations for Zendesk Integration.
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Connect Paligo to Zendesk so that it can communicate with your Zendesk instance.
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Make sure you understand how the different Zendesk Layouts work. There are several different types of Zendesk layout you can use, and each "maps" the Paligo content to Zendesk's Category > Section > Article structure differently. So it is important that you choose the right type of layout for your requirements.
Note
We use the term "mapping" for the conversion of Paligo topics into sections and articles in your Zendesk help center. For example, if you have a top-level topic in Paligo that is going to become a section in Zendesk, the topic is "mapped" to a section. You can find out more in Map Content from Paligo to Zendesk.
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When you publish your Paligo publication, choose HTML as the output type and select the Zendesk layout that you want to use. You can also use the publishing settings to control variables, filters, etc. To find out more, see Publish to Zendesk.
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Use JavaScript and CSS customize the appearance and functionality of your content in Zendesk, see Customize Zendesk Articles Using Javascript and Customize Zendesk articles using CSS.
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Paligo does not support publishing articles that use “content blocks” in Zendesk.
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To import Zendesk content into Paligo, see Import from Zendesk.
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